Frequently Asked Questions about Skin Care

KlutchJa Organics products are scientifically formulated with 100% natural ingredients designed to alleviate and protect an array of skin types and conditions. The entire range does not contain any animal by-products or animal derivatives.

Unfortunately, we cannot guarantee that you will not have an allergic reaction as all our products are produced in an environment where cross-contamination is possible, albeit unlikely. Our products don’t contain gluten but we do use natural nut oils and butter in our products. 

If you have concerns about allergies please refer to the ingredient lists in the product descriptions, discuss with your doctor, and always perform a patch test on hidden skin first.

The great thing about KlutchJa Organics products is that they are not water-based which means they inhibit the growth of mold, fungus and bacteria. This means there is no need to preserve the products. However, we include antioxidants to prevent rancidity (but mainly for their amazing skin benefits!).

As our skincare range expands and we introduce water-based products, we will be required to use preservatives to protect against mold, fungus and bacteria growth.

Don’t worry though, we are committed to using only natural preservatives.

We are a Jamaican-owned and operated company. Our products are manufactured and distributed in Mandeville, Jamaica.

All of our products are made using the highest quality ingredients with no chemical preservatives. We use various methods of preservation to keep our products as fresh as possible.

You can always find out when your products are due to expire by viewing the expiration date on the products.

Don’t worry if your product seems a bit different than you remember! Because we use completely natural ingredients, the colour, scent, consistency, or texture may vary between batches. Please know that our products are still as effective as they always have been!

If you receive a product that is concerning to you based on smell, colour, or texture, do not hesitate to submit your feedback and experience to feedback@klutchjaorganics.com.

All our products were designed for those suffering from really dry skin (although they are suitable for most skin types).

We are very pleased to say that you absolutely can.

We have also created skincare bundles for those looking to overhaul their skincare routine called Dark Spot Corrector Combo, Turmeric+ Skincare Bundle and KJO’s Nighttime Skincare Bundle. which are fantastic for your skin. 

We suggest always performing a patch test on hidden skin first if you have concerns.

A common misconception with oily skin is thinking your skin will become oilier if you apply topical oils and butters. In truth, often what is causing the oily build-up is an underlying lack of hydration in your skin’s surface. Dehydration can lead to overcompensation and overproduction of the skin’s natural oils or sebum. Getting your skin’s hydration levels right is the first step to amazing skin.

If you are cleansing with a product that is stripping away your natural hydration then chances are you are doing more harm than good to your skin’s natural cycle.

Eczema triggers are different for everyone, so it is hard for us to say that using Klutchja Organics products won’t cause you to flare up.

However, we have had some great results with customers prone to eczema.

We suggest always performing a patch test on hidden skin first if you have concerns.

We accept Visa and MasterCard through the website. You can also pay COD (instore-pickup), Direct Bank Transfer and Wire Transfer.

You can find a list of our partners that carry most of our products here

KlutchJa Organics is always actively seeking the right retail partners to stock our products.

If you are interested in becoming a reseller, or if you have any wholesale enquiries, please contact us here.

If you wish to change anything in your order please send an email to sales@klutchjaorganics.com with your order details and information about the request. Doing this as quickly as possible will give us a greater chance of fixing the order before it is sent.

If, however, the order has already been shipped then we can’t help, unfortunately. Visit the returns or refunds section of the FAQ for more information.

You will be alerted that we are out of stock when you try to buy it, and if your sign up for email alerts we will let you know when it is back on the shelf!

If you sign into your account to make a purchase then the order status and shipping number will be tracked within your account profile. Simply login and select View my order history.

We will also send you an email letting you know when your order has shipped and is on its way.

Most definitely – KlutchJa Organic products make the perfect gift! Just make sure you enter the correct shipping details for who you are sending the gift to during the checkout process

It will depend on which postage and handling option you selected at check out.

We have all the postage and handling details available on our shipping page here.

Once your order is shipped you will receive a confirmation email from us which will include your Jamaica Post/Knutsford tracking number.

You can track the progress of your order at the Jamaica Post website by entering your tracking number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please Contact Us and our Customer Service team will assist you with your enquiry.

We offer shipping to the USA, Canada, UK and selected Caribbean countries (Trinidad & Tobago, Barbados, the Bahamas, etc.) contact us for the list of countries.

Check out our refund policy here.

Check out our returns policy here.

It couldn’t be simpler; just click on the product you are loving to enter a customer product review and testimonial.

We will publish your handy work on our homepage or as a product review and you can show everyone, in fact, we encourage it! Want to love us in more ways than one?

Follow us on Facebook and Instagram @klutchjaorganics and tag us in your photos using #klutchjaorganics. We would love to see all your fresh faces loving our products!

At the bottom of this webpage is a subscription box. Simply enter your email address to sign up and we promise to keep you updated on all the latest offers, KJO Korner posts, new product launches and more!

We would love to hear from you! Send an email to info@klutchjaorganics.com or fill in the enquiry form on our Contact Us page here.